Pros:
1. The front desk staff was very good and friendly. He listened to my requests carefully and made sure they were granted.
2. The room was surprisingly spacious, comfortably fitting 3–4 people. There were plenty of compartments and switches, soundproof walls, and a smart TV (great for connecting a laptop and streaming content), though ASTRO was also available.
3. The location is highly convenient — directly connected to Paradigm Mall. You just go down to floor CC and turn left, and you’re there.
Cons:
1. The air-conditioning took a very long time to cool. Even at 18°C, it stayed underwhelming for almost an hour. We reported it, and the technician came quickly, which was appreciated. However, the issue still persisted until much later when we returned to the room.
2. Room service was extremely expensive, with prices ranging from RM40 to over RM100 for a relatively simple menu.
3. Breakfast was disappointing. While there was variety (local and western dishes like cauliflower cheese, charcuterie, rendang, sambal, Indian selections, and roti canai), many dishes were overly salty, heavy, and unbalanced. Even the roti canai was very hard.
4. Parking was a real letdown. The hotel lift is on the opposite side, forcing us to cross through the motorcycle area, which felt unsafe. To make matters worse, the crossing point is right next to the entry gate, adding to the risk.
Overall:
The stay had its good points ,especially the friendly front desk service, spacious room, and direct mall access, but was held back by underwhelming facilities like the air-conditioning, overpriced room service, poor breakfast, and problematic parking. With some improvements, this hotel could deliver a much better guest experience.
Travelers82
家庭出遊
豪華雙床房-2張單人床
入住於2025年09月
4.2
很好
評價於:2025年09月28日
One of my favorites hotel for Marriot brand hotel.
I made a summary here:
1. Service was just ok only.
2. Location is close to mall.
3. Price of the hotel is reasonable, as I get great offer in the merdeka month.
4. Comfort room and facility.
5. Breakfast was a lot of choice but limited serve, weird
6. Hotel is old a bit but things still new
7. Bad thing is complementary parking is only once per entry, if you stay long hours just park and waive it when discharge.
Overall if I pay the price the thing I get is reasonable, hope they can improve on the customer servicing.
訪客用戶
獨自出遊
豪華房
入住於2025年09月
5.0
超讚
評價於:2025年09月18日
The lobby is located on the first floor, slightly different from usual hotels. Room is nice , clean, big enough for a solo traveller. Plenty of bottled water. Infinity pool is at the roof top
E B Mustaffa
商務出差
豪華雙床房-2張單人床
入住於2025年09月
5.0
超讚
評價於:2025年09月08日
Front desk staff very helpful, the manager serve us some bfast treat personally , definitely will stay again here
Pa•Da
商務出差
豪華房
入住於2025年07月
5.0
超讚
評價於:2025年09月19日
Nice hotel, nice view, cheap price with very convenience during I stayed. Location is good. But I got the smoke in my room all night while room no window that make me sick and cough next day
Maniss
夫妻/情侶出遊
行政特大床房
入住於2025年05月
3.5
評價於:2025年05月04日
1. Cant not request for Honeymoon or anniversary like Le Meridien Kota Kinabalu Sabah, they gave free cake upon arrival
sis ni cerewet tau, kalau tak nice, comfirm2 rating tak cantik,sebab sini tak boleh request macam hotel2 lain
2. Malam ada gangguan bunyi (walaupun dah dimaklumkan akan ade gangguan tapi kata pagi je bunyi construction tu)
3. Best sebab ade unlimited salmon, kalau takde ni. Memang I rating tak nice hahaha
4. Betul2 sebelah Paradigm Mall, kalau mcm Le Meridien Putrajaya sebelah dengan IOI Mall, kalau Sabah punye outlet. Dekat dengan Centre Point, tapi I prefer Imago lah.
Sekian, ulasan daripada saya
Tu bunga2 semua saya add sendiri. Beli kt pasar seni je, sepeket rm10 banyak dapat, tapi lepas mandi kutip sendiri ler buang dalam tong sampah, jangan susahkan cleaner
訪客用戶
獨自出遊
豪華房
入住於2025年08月
5.0
超讚
評價於:2025年08月03日
Very good hotel with spacious room, good breakfast and next to a mall !
MTYJ
夫妻/情侶出遊
豪華房
入住於2025年05月
5.0
超讚
評價於:2025年05月27日
Strategically located above Paradigm mall, super convenient. Hotel staffs are very friendly and attentive, one of the best hotels in PJ area.
Pros:
1. The front desk staff was very good and friendly. He listened to my requests carefully and made sure they were granted.
2. The room was surprisingly spacious, comfortably fitting 3–4 people. There were plenty of compartments and switches, soundproof walls, and a smart TV (great for connecting a laptop and streaming content), though ASTRO was also available.
3. The location is highly convenient — directly connected to Paradigm Mall. You just go down to floor CC and turn left, and you’re there.
Cons:
1. The air-conditioning took a very long time to cool. Even at 18°C, it stayed underwhelming for almost an hour. We reported it, and the technician came quickly, which was appreciated. However, the issue still persisted until much later when we returned to the room.
2. Room service was extremely expensive, with prices ranging from RM40 to over RM100 for a relatively simple menu.
3. Breakfast was disappointing. While there was variety (local and western dishes like cauliflower cheese, charcuterie, rendang, sambal, Indian selections, and roti canai), many dishes were overly salty, heavy, and unbalanced. Even the roti canai was very hard.
4. Parking was a real letdown. The hotel lift is on the opposite side, forcing us to cross through the motorcycle area, which felt unsafe. To make matters worse, the crossing point is right next to the entry gate, adding to the risk.
Overall:
The stay had its good points ,especially the friendly front desk service, spacious room, and direct mall access, but was held back by underwhelming facilities like the air-conditioning, overpriced room service, poor breakfast, and problematic parking. With some improvements, this hotel could deliver a much better guest experience.
Travelers82
家庭出遊 豪華雙床房-2張單人床
入住於2025年09月
4.2
很好
評價於:2025年09月28日
One of my favorites hotel for Marriot brand hotel.
I made a summary here:
1. Service was just ok only.
2. Location is close to mall.
3. Price of the hotel is reasonable, as I get great offer in the merdeka month.
4. Comfort room and facility.
5. Breakfast was a lot of choice but limited serve, weird
6. Hotel is old a bit but things still new
7. Bad thing is complementary parking is only once per entry, if you stay long hours just park and waive it when discharge.
Overall if I pay the price the thing I get is reasonable, hope they can improve on the customer servicing.
訪客用戶
獨自出遊 豪華房
入住於2025年09月
5.0
超讚
評價於:2025年09月18日
The lobby is located on the first floor, slightly different from usual hotels. Room is nice , clean, big enough for a solo traveller. Plenty of bottled water. Infinity pool is at the roof top
E B Mustaffa
商務出差 豪華雙床房-2張單人床
入住於2025年09月
5.0
超讚
評價於:2025年09月08日
Front desk staff very helpful, the manager serve us some bfast treat personally , definitely will stay again here
Pa•Da
商務出差 豪華房
入住於2025年07月
5.0
超讚
評價於:2025年09月19日
Nice hotel, nice view, cheap price with very convenience during I stayed. Location is good. But I got the smoke in my room all night while room no window that make me sick and cough next day
Maniss
夫妻/情侶出遊 行政特大床房
入住於2025年05月
3.5
評價於:2025年05月04日
1. Cant not request for Honeymoon or anniversary like Le Meridien Kota Kinabalu Sabah, they gave free cake upon arrival
sis ni cerewet tau, kalau tak nice, comfirm2 rating tak cantik,sebab sini tak boleh request macam hotel2 lain
2. Malam ada gangguan bunyi (walaupun dah dimaklumkan akan ade gangguan tapi kata pagi je bunyi construction tu)
3. Best sebab ade unlimited salmon, kalau takde ni. Memang I rating tak nice hahaha
4. Betul2 sebelah Paradigm Mall, kalau mcm Le Meridien Putrajaya sebelah dengan IOI Mall, kalau Sabah punye outlet. Dekat dengan Centre Point, tapi I prefer Imago lah.
Sekian, ulasan daripada saya
Tu bunga2 semua saya add sendiri. Beli kt pasar seni je, sepeket rm10 banyak dapat, tapi lepas mandi kutip sendiri ler buang dalam tong sampah, jangan susahkan cleaner
訪客用戶
獨自出遊 豪華房
入住於2025年08月
5.0
超讚
評價於:2025年08月03日
Very good hotel with spacious room, good breakfast and next to a mall !
MTYJ
夫妻/情侶出遊 豪華房
入住於2025年05月
5.0
超讚
評價於:2025年05月27日
Strategically located above Paradigm mall, super convenient. Hotel staffs are very friendly and attentive, one of the best hotels in PJ area.
M277513****
獨自出遊
豪華房
入住於2025年09月
NR05
家庭出遊
行政特大床房
入住於2025年08月
Travelers82
家庭出遊
豪華雙床房-2張單人床
入住於2025年09月
訪客用戶
獨自出遊
豪華房
入住於2025年09月
E B Mustaffa
商務出差
豪華雙床房-2張單人床
入住於2025年09月
Pa•Da
商務出差
豪華房
入住於2025年07月
Maniss
夫妻/情侶出遊
行政特大床房
入住於2025年05月
訪客用戶
獨自出遊
豪華房
入住於2025年08月
MTYJ
夫妻/情侶出遊
豪華房
入住於2025年05月
110229****
商務出差
豪華房
入住於2025年05月
M277513****
獨自出遊 豪華房
入住於2025年09月
NR05
家庭出遊 行政特大床房
入住於2025年08月
Travelers82
家庭出遊 豪華雙床房-2張單人床
入住於2025年09月
訪客用戶
獨自出遊 豪華房
入住於2025年09月
E B Mustaffa
商務出差 豪華雙床房-2張單人床
入住於2025年09月
Pa•Da
商務出差 豪華房
入住於2025年07月
Maniss
夫妻/情侶出遊 行政特大床房
入住於2025年05月
訪客用戶
獨自出遊 豪華房
入住於2025年08月
MTYJ
夫妻/情侶出遊 豪華房
入住於2025年05月
110229****
商務出差 豪華房
入住於2025年05月